Refunds & cancellation
Clear information about the preview, Credits and getting help.
Last updated: October 26, 2026
Purchases are not available yet
Apex Artist is currently a preview. The public website does not collect payments, sell Credit packs or start paid subscriptions. Prices and allowances on Plans are proposed offerings. Preview controls do not submit a generation or charge Credits.
There is no public Apex Artist subscription to cancel at this stage. Before enabling purchases, we will publish the applicable billing, cancellation, expiry and refund conditions and show them before checkout. This page does not announce a paid launch.
Generation Credit returns
Where live generation is explicitly enabled, Credits are reserved for a request. Confirmed failed, safety-rejected or canceled requests return their reserved Credits. An unconfirmed request keeps its reservation while the provider outcome is checked; contact support before submitting it again.
A completed result you do not like, a playback problem or an expired output link does not automatically return Credits. We investigate service errors using the confirmed outcome. Credits are usage units and are not cash; a Credit return is different from a payment refund.
Request help
Email support@apexartist.space with your account email, creation ID if available and a short description of what happened. For a payment question, include the receipt reference if you have one. Never send passwords, sign-in codes or full card details.
These explanations do not limit any rights or remedies required by applicable law. Read the Terms of Service and Privacy Policy, or visit Contact for other ways to reach us.